Payment Policy

Payment Methods

At Kandinsky Bags, we accept the following payment methods for your convenience:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Interac e-Transfer (for Canadian customers)

PayPal Payments

When choosing PayPal as your payment method:

• You will be redirected to the secure PayPal payment page
• Log in with your PayPal credentials to confirm payment
• No PayPal account? Select "Pay with Debit/Credit Card" for guest checkout
• Your order will be shipped to the address provided in PayPal - please ensure it's correct

Currency

All prices are listed in Canadian Dollars (CAD). International orders will be processed in CAD, and your bank will convert the amount to your local currency at current exchange rates.

Payment Security

Your security is our priority:

• All transactions are encrypted using SSL technology
• We never store complete credit card information
• Our payment processing complies with PCI DSS standards
• We use trusted payment processors for secure transactions
• Regular security audits ensure safe payment processing

Order Processing

Important information about your order:

• Orders are processed only after payment confirmation
• You will receive an email confirmation once payment is complete
• Order processing begins within 24 hours of payment verification
• Pre-authorization holds may appear on your account during processing

Payment Issues

If you experience any payment-related issues:

• Contact our customer service team at ask@kandinsky.com
• Call us at +1 (204) 233-2981 during business hours
• Visit our store at 291 Rougeau Ave, Winnipeg, MB R2C 4A1
• We aim to resolve payment issues within 24 hours

Billing Information

Please note:

• Billing information must match your payment method details
• Incorrect billing information may delay order processing
• Address verification is required for all credit card payments
• Business purchases require valid company information

Refunds and Cancellations

Our refund policy includes:

• Refunds are processed to the original payment method
• Processing time: 3-5 business days for credit cards, 1-2 days for PayPal
• Order cancellations are only possible before shipping
• Store credit is available as an alternative refund method

International Payments

For international customers:

• International transaction fees may apply
• Currency conversion rates are determined by your bank
• Customs duties and taxes are not included in the purchase price
• International orders may require additional verification