Service Policy
Last updated: May 10, 2024
1. Service Overview
At Kandinsky Bags, we are committed to providing exceptional service for all your urban-inspired tote bag needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@kandinsky.com
- Phone: +1 (204) 233-2981
- Address: 291 Rougeau Ave, Winnipeg, MB R2C 4A1, Canada
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM CST
- Saturday: 10:00 AM - 4:00 PM CST
- Sunday: Closed
3. Bag Care Services
3.1 Available Services
- Tote bag repairs and restoration
- Handle reinforcement
- Canvas cleaning and treatment
- Seam repair and reinforcement
- Hardware replacement
- Waterproofing treatment
3.2 Service Timeframes
Standard service timelines:
- Initial assessment: 1-2 business days
- Minor repairs: 3-5 business days
- Major repairs: 7-10 business days
- Custom modifications: 14-21 business days
4. Warranty Services
4.1 Standard Warranty
All new bags purchased from Kandinsky come with:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free hardware replacement (reported within 7 days of purchase)
4.2 Extended Care
Optional extended care services include:
- 12-month extended protection
- Priority repair service
- Complimentary cleaning service
- Discount on future repairs
5. Custom Services
5.1 Customization Options
- Custom handle length adjustments
- Additional pocket installations
- Personal monogramming
- Custom hardware options
- Special waterproofing treatments
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Complimentary
- Detailed condition report: $25
- Custom modification consultation: $35
6.2 Repair Costs
- Minor repairs: $20-40
- Major repairs: $45-120
- Custom modifications: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Quality testing before return
- Detailed documentation of services performed
- Satisfaction guarantee on all services
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Bag model and purchase date
- Detailed description of issues
- Photos of damaged areas
- Preferred service timeline
- Contact information
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine materials and hardware
10. Updates to Service Policy
Kandinsky Bags reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.